Case Management

Case Management API

CaseAdditionalDataNB

object
policyNumberstring

Example:12345678

requestSubTypestring

Example:NB Purchase w APP

ownersarray[object]
Show Child Parameters
Example

CaseAdditionalDataWD

object
policyNumberstring

Example:12345678

ownerNamestring

Example:John

ssnstring

Example:xxxx-xxx-1245

Example

TaskLinkInstanceList

array
idstring

A Unique identifier of Task in Task Management

taskTypestring

Business friendly type for Task

labelstring

Business friendly Label for Task

assigneestring

User currently assigned to the task

statusstring

Status of Task (STATUS DISCUSSION IN PROGRESS)

Allowed values:OPENCLOSEDNEWCOMPLETEDCOMPLETE

taskNamestring

task name of the task

taskCategorystring

Business friendly category for Task

queuestring

Queue to which the task is assigned

createdAtstring

Timestamp when the Task was created

updatedAtstring

Timestamp when the Task was last updated

additionalDataobject
eventRefarray[string]

List of Events associated with Note Instance

externalTaskIdstring

The identifier how an external system understand it for example used to map onbase taskId

notesIdListarray[string]

List of Note identifiers associated to Task

mappedNotesarray[string]

Alias of notesIdList, exposed as a derived property.

ExceptionListInstance

array
idstring

Unique Identifier for Exception Instance

externalIdstring

External identifier from the source system that raised the exception.

Example:23bfac3e-e082-47ef-8619-97e96b17695d

statusstring

Status of Exception Instance

Allowed values:NEWRESOLVED

exceptionRefIdstring

The exceptionRefId of the exception.

Example:NB.EM.068

messageTypestring

The messageType of the exception.

Example:NIGO

exceptionTypestring

The exceptionType of the exception.

Example:Business Exception

categorystring

Category of Exception

reasonstring

Short description of Exception

detailedReasonstring

Detailed description of Exception

processingReasonstring

Reason captured while the exception was being processed/resolved.

processingResolutionstring

Resolution captured while the exception was being processed/resolved.

updatedAtstring

Last updated timestamp of Exception

taskIdListarray[string]unique-items

List of Task Identifier associated with Exception Instance

mappedTasksarray[string]unique-items

Alias of taskIdList, exposed as a derived property.

additionalDataobject
exceptionAdditionalDataarray[object]

Additional data related to the Exception.

Show Child Parameters
eventRefarray[string]

List of Events associated with Exception Instance

ExceptionListInstanceForTask

array
idstring

Example:12324

externalIdstring

External identifier from the source system that raised the exception.

Example:23bfac3e-e082-47ef-8619-97e96b17695d

statusstring

Example:New

categorystring

Example:Agent

reasonstring

Example:Suitability requested

detailedReasonstring

Example:Suitability requested from External client

updatedAtstring

Example:09-April-2023