Case Management

Case Management API

AgentInformationDetails

object
transmittalInformationarray[object]
Show Child Parameters
specialInstructionsarray[object]
Show Child Parameters
Example

CaseListInstanceResponse

object
dataarray[object]
Show Child Parameters
countinteger(int32)

Example:5

offsetinteger(int32)

Example:4

limitinteger(int32)

Example:5

totalinteger(int32)

Example:13

statusinteger(int32)

Example:200

messagestring

Example:Successfully retrieved data!

Example

CaseAdditionalDataNB

object
policyNumberstring

Example:12345678

requestSubTypestring

Example:NB Purchase w APP

ownersarray[object]
Show Child Parameters
Example

CaseAdditionalDataWD

object
policyNumberstring

Example:12345678

ownerNamestring

Example:John

ssnstring

Example:xxxx-xxx-1245

Example

TaskLinkInstanceList

array
idstring

A Unique identifier of Task in Task Management

taskTypestring

Business friendly type for Task

labelstring

Business friendly Label for Task

assigneestring

User currently assigned to the task

statusstring

Status of Task (STATUS DISCUSSION IN PROGRESS)

Allowed values:OPENCLOSEDNEWCOMPLETEDCOMPLETE

taskNamestring

task name of the task

taskCategorystring

Business friendly category for Task

queuestring

Queue to which the task is assigned

createdAtstring

Timestamp when the Task was created

updatedAtstring

Timestamp when the Task was last updated

additionalDataobject
eventRefarray[string]

List of Events associated with Note Instance

externalTaskIdstring

The identifier how an external system understand it for example used to map onbase taskId

notesIdListarray[string]

List of Note identifiers associated to Task

mappedNotesarray[string]

Alias of notesIdList, exposed as a derived property.