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Case Management

AccessDeniedResponse

object
timestampinteger(int64)
statusinteger(int32)
errorstring
messagestring
pathstring
Example

UnauthorizedResponse

object
timestampinteger
statusinteger
errorstring
messagestring
pathstring
Example

CaseInstanceSummary

object
idstring

A unique identifier for the case instance.

Example:15ea7582-262f-4dfe-8a60-1e8b8e763fd4

templateIdstring

The identifier of the template associated with the case.

Example:cde717c9-5f7e-4c63-953c-ef50e44c021a

carrierstring

The carrier associated with the case.

Example:CarrierName_1

processstring

The process associated with the case.

Example:Correspondence

parentInstanceIdstring

The identifier of the parent case instance, if any.

Example:15ea7582-262f-4dfe-8a60-1e8b8e763fb1

caseGroupstring

Name of the caseGroup type for case.

Example:Distribution

escalatedboolean

Indicates if the case instance has been escalated.

Default:false

deletedboolean

Indicates if the case instance has been deleted.

Default:false

applicationTypestring

The application type of the policy.

Example:Digital

caseResultstring

Contextual information regarding the caseStatus especially when case is marked as canceled

caseResultDetailstring

Detailed contextual information regarding the caseStatus

correlationIdstring

An identifier used to correlate related events or instances.

Example:15ea7582-262f-4dfe-8a60-1e8b8e763fb1

primaryboolean

Indicates if this is the primary case instance.

processSubTypestring

Subtype of the process/transaction associated with the case.

Example:INCOMING_TRANSFER

policyNumberstring

Policy number/Contract No associated with the case instance.

Example:571001920

productNamestring

Name of the product associated with the Contract/Policy.

Example:CarrierName_1MUTUAL STABLE VOYAGE

caseStatusstring

The current status of the case.

Allowed values:IN_PROGRESSEXCEPTIONCOMPLETEDCANCELED

Example:IN_PROGRESS

stagesarray[object]

A list of stages associated with the case.

Show Child Parameters
exceptionsarray[object]

A list of exceptions associated with the case.

Show Child Parameters
partiesarray[object]

A list of parties associated with the case.

Show Child Parameters
additionalDataOne Of

Additional data specific to the case.

CaseAdditionalDataNBobject
Show Child Parameters
identifiersarray[object]

A list of identifiers associated with the case.

Show Child Parameters
createdAtstring(date-time)

The date and time when the case was created.

updatedAtstring(date-time)

The date and time when the case was last updated.

Example

TaskListResponse

object
tasksarray[object]
Show Child Parameters
countinteger(int32)

Example:5

offsetinteger(int32)

Example:4

limitinteger(int32)

Example:5

totalinteger(int32)

Example:13

statusinteger(int32)

Example:200

messagestring

Example:Successfully retrieved data!

Example

TaskListSummary

object
idstring

Example:TA000000000033

caseIdstring

Example:CA0000042426

taskTypestring

Example:Suitabilty

taskNamestring

Example:Suitability Review

statusstring

Example:NEW

carrierstring

Example:CarrierName_1

processstring

Example:New Business

assigneestring

Default:

Example:anurag.chaudhary@zinnia.com

queuestring

Default:

Example:ADMIN_QUEUE

prioritystring

Default:

Example:HIGH

slaDuestring

Example:2023-08-12T11:27:19.232Z

createdAtstring

Example:2023-08-08T11:27:19.232Z

updatedAtstring

Example:2023-08-08T11:27:19.232Z

Example