caseIdstringrequired
Unique identifier of the case instance for which the exception is being created.
Example:CA0000006344
Exception Instance (Exception Management)
Create Exception
Creates a new exception for the specified case instance.
post
Path Parameters
Body
application/json
Body
application/json
ExceptionCreateRequest
sourcestring
The system that raised the exception.
Example:Zinnia.OnBase
nmIDstring
The nigo message id.
Example:EM.050
Response
application/json
Response
application/json
Successful operation and creates a new resource
ExceptionCreateResponse
exceptionIdstring
The unique identifier of the exception.
Example:EX000000000174
caseIdstring
The unique identifier of the case to which this exception is linked.
Example:CA0000006344
sourcestring
The system or entity that raised the exception.
Example:Zinnia.OnBase
nmIDstring
The nigo message id.
Example:EM.050
exceptionTypestring
The exception type of the exception.
Example:Business Exception
categorystring
The category of the exception, selected from a predefined list.
Example:Agent
reasonstring
The specific reason for the exception, chosen from a predefined list.
Example:Appointment Status
detailReasonstring
The detailed reason for the exception.
Example:The agent lacks an appointment in the state where product was sold.s
exceptionStatusstring
The current status of the exception.
Allowed values:NEWUNRESOLVEDRESOLVEDOVERRIDDEN
Example:NEW
exceptionAdditionalDataarray[object]
Additional data related to the Exception.
Show Child Parameters
createdBystring
The user or system that created the exception.
Example:anurag.chaudhary@se2.com
updatedBystring
The user or system that last updated the exception.
Example:anurag.chaudhary@se2.com
createdAtstring(date-time)
The timestamp when the exception was created, in ISO 8601 format.
updatedAtstring(date-time)
The timestamp when the exception was last updated, in ISO 8601 format.
post/case/v1/exceptions/cases/{caseId}
Authentication
Path Parameters
Body
{}
application/json
Retrieve List of Exceptions
Retrieves a list of exception instances associated with the specified case.
get
Path Parameters
caseIdstringrequired
Unique identifier of the case instance for which the exception is being created
Example:CA0000006344
Response
application/json
Response
application/json
Successful operation
ExceptionListResponse
An array containing a list of exception instances, each of which represents an exception raised within a case.
exceptionIdstring
The unique identifier of the exception.
Example:EX000000000174
caseIdstring
The unique identifier of the case to which this exception is linked.
Example:CA0000006344
sourcestring
The system or entity that raised the exception.
Example:Zinnia.OnBase
nmIDstring
The nigo message id.
Example:EM.050
exceptionTypestring
The exception type of the exception.
Example:Business Exception
categorystring
The category of the exception, selected from a predefined list.
Example:Agent
reasonstring
The specific reason for the exception, chosen from a predefined list.
Example:Appointment Status
detailReasonstring
The detailed reason for the exception.
Example:The agent lacks an appointment in the state where product was sold.s
exceptionStatusstring
The current status of the exception.
Allowed values:NEWUNRESOLVEDRESOLVEDOVERRIDDEN
Example:NEW
exceptionAdditionalDataarray[object]
Additional data related to the Exception.
Show Child Parameters
createdBystring
The user or system that created the exception.
Example:anurag.chaudhary@se2.com
updatedBystring
The user or system that last updated the exception.
Example:anurag.chaudhary@se2.com
createdAtstring(date-time)
The timestamp when the exception was created, in ISO 8601 format.
updatedAtstring(date-time)
The timestamp when the exception was last updated, in ISO 8601 format.
get/case/v1/exceptions/cases/{caseId}
Authentication
Path Parameters
application/json
Update an Existing Exception
Updates details of a specific exception instance within a given case.
patch
Path Parameters
caseIdstringrequired
Unique identifier of the case instance to which the exception belongs.
Example:CA0000006344
exceptionIdstringrequired
Unique identifier of the exception being updated.
Example:EX000000000174
Body
application/json
Body
application/json
ExceptionPatchRequest
sourcestring
The system that raised the exception.
Example:Zinnia.OnBase
exceptionStatusstring
The current status of the exception.
Example:NEW
Response
application/json
Response
application/json
Successful operation
ExceptionCreateResponse
exceptionIdstring
The unique identifier of the exception.
Example:EX000000000174
caseIdstring
The unique identifier of the case to which this exception is linked.
Example:CA0000006344
sourcestring
The system or entity that raised the exception.
Example:Zinnia.OnBase
nmIDstring
The nigo message id.
Example:EM.050
exceptionTypestring
The exception type of the exception.
Example:Business Exception
categorystring
The category of the exception, selected from a predefined list.
Example:Agent
reasonstring
The specific reason for the exception, chosen from a predefined list.
Example:Appointment Status
detailReasonstring
The detailed reason for the exception.
Example:The agent lacks an appointment in the state where product was sold.s
exceptionStatusstring
The current status of the exception.
Allowed values:NEWUNRESOLVEDRESOLVEDOVERRIDDEN
Example:NEW
exceptionAdditionalDataarray[object]
Additional data related to the Exception.
Show Child Parameters
createdBystring
The user or system that created the exception.
Example:anurag.chaudhary@se2.com
updatedBystring
The user or system that last updated the exception.
Example:anurag.chaudhary@se2.com
createdAtstring(date-time)
The timestamp when the exception was created, in ISO 8601 format.
updatedAtstring(date-time)
The timestamp when the exception was last updated, in ISO 8601 format.
patch/case/v1/exceptions/{exceptionId}/cases/{caseId}
Authentication
Path Parameters
Body
{}
application/json
Retrieve a Specific Exception
Retrieves details of a specific exception instance using the provided exception ID and case ID.
get
Path Parameters
caseIdstringrequired
Unique identifier of the case instance to which the exception belongs.
Example:CA0000006344
exceptionIdstringrequired
Unique identifier of the exception being retrieved.
Example:EX000000000174
Response
application/json
Response
application/json
Successful operation
ExceptionCreateResponse
exceptionIdstring
The unique identifier of the exception.
Example:EX000000000174
caseIdstring
The unique identifier of the case to which this exception is linked.
Example:CA0000006344
sourcestring
The system or entity that raised the exception.
Example:Zinnia.OnBase
nmIDstring
The nigo message id.
Example:EM.050
exceptionTypestring
The exception type of the exception.
Example:Business Exception
categorystring
The category of the exception, selected from a predefined list.
Example:Agent
reasonstring
The specific reason for the exception, chosen from a predefined list.
Example:Appointment Status
detailReasonstring
The detailed reason for the exception.
Example:The agent lacks an appointment in the state where product was sold.s
exceptionStatusstring
The current status of the exception.
Allowed values:NEWUNRESOLVEDRESOLVEDOVERRIDDEN
Example:NEW
exceptionAdditionalDataarray[object]
Additional data related to the Exception.
Show Child Parameters
createdBystring
The user or system that created the exception.
Example:anurag.chaudhary@se2.com
updatedBystring
The user or system that last updated the exception.
Example:anurag.chaudhary@se2.com
createdAtstring(date-time)
The timestamp when the exception was created, in ISO 8601 format.
updatedAtstring(date-time)
The timestamp when the exception was last updated, in ISO 8601 format.
get/case/v1/exceptions/{exceptionId}/cases/{caseId}
Authentication
Path Parameters
application/json