---
title: "CallEntry"
url: "https://developers.zinnia.com/apis/orion-api/versions/716288b7-e96e-41a7-abc5-63925410717a/schemas/CallEntry"
---

> Full API specification: https://developers.zinnia.com/apis/orion-api/versions/716288b7-e96e-41a7-abc5-63925410717a.md

# CallEntry

## OpenAPI definition

```yaml
openapi: 3.0.4
info:
  title: Orion Call Center API
  version: v1
servers:
  - url: https://qa.api.zinnia.io
components:
  schemas:
    CallEntryContract:
      required:
        - callTypes
        - contractNumber
      type: object
      properties:
        contractNumber:
          minLength: 1
          type: string
        callTypes:
          type: array
          items:
            type: string
      additionalProperties: false
    CallEntry:
      required:
        - callEntryID
        - clientCode
        - createdByUser
        - createdDate
        - lastUpdatedDate
      type: object
      properties:
        clientCode:
          minLength: 1
          type: string
        callEntryID:
          type: integer
          format: int32
        callerTypeID:
          type: integer
          format: int32
          nullable: true
        callerType:
          type: string
          nullable: true
        callTypeID:
          type: integer
          format: int32
          nullable: true
        callType:
          type: string
          nullable: true
        productTypeID:
          type: integer
          format: int32
          nullable: true
        productType:
          type: string
          nullable: true
        contract:
          type: string
          nullable: true
        priority:
          type: integer
          format: int32
          nullable: true
        notes:
          type: string
          nullable: true
        survey:
          type: string
          nullable: true
        isExchange:
          type: boolean
          nullable: true
        isSuspended:
          type: boolean
          nullable: true
        isFollowUpCompleted:
          type: boolean
          nullable: true
        followUpRequestedDate:
          type: string
          format: date-time
          nullable: true
        followUpCompletedDate:
          type: string
          format: date-time
          nullable: true
        suspendedUntilDate:
          type: string
          format: date-time
          nullable: true
        createdByUser:
          minLength: 1
          type: string
        createdDate:
          type: string
          format: date-time
        lastUpdatedDate:
          type: string
          format: date-time
        callTime:
          type: string
          format: date-time
          nullable: true
        callerName:
          type: string
          nullable: true
        phoneFaxNum:
          type: string
          nullable: true
        reference:
          type: string
          nullable: true
        isWatchOne:
          type: boolean
          nullable: true
        isWatchTwo:
          type: boolean
          nullable: true
        transactionTypeID:
          type: integer
          format: int32
          nullable: true
        transactionType:
          type: string
          nullable: true
        isEscalated:
          type: boolean
          nullable: true
        initiatedDate:
          type: string
          format: date-time
          nullable: true
        completeInOrion:
          type: boolean
          nullable: true
        isWatchThree:
          type: boolean
          nullable: true
        transactionAmount:
          type: number
          format: double
          nullable: true
        sessionID:
          type: string
          nullable: true
        authStatus:
          type: string
          nullable: true
        dob:
          type: string
          format: date-time
          nullable: true
        ssn:
          type: string
          nullable: true
        callSummary:
          type: string
          nullable: true
        callSummaryDate:
          type: string
          format: date-time
          nullable: true
        documentNumber:
          type: string
          nullable: true
        callId:
          type: string
          nullable: true
        contracts:
          type: array
          items:
            $ref: "#/components/schemas/CallEntryContract"
          nullable: true
      additionalProperties: false
```